Which Device Can Tell You More Answers: Google Home vs. Amazon Echo

Stone Temple Consulting asked both devices (Google Home and Amazon Echo) 5,000 questions to see which one is more ‘intelligent’. Google showed much higher results, however, it does not mean that Alexa is less useful.

One of U.S. digital marketing agencies, “Stone Temple Consulting” made a study that compared the accuracy of Google Home and Amazon Echo. The company asked many questions to each device and has compared which gadget is able to answer more inquiries.

In its conclusions, Stone Temple Consulting makes clear that this experiment does not cover the full range of virtual assistant capacity. They just tried to determine which device more often gave correct answers to a large amount of factual questions. However, the firm has not revealed what kind of questions they asked.

As Stone Temple Consulting describes in its article, Google tried to answer many more inquiries than Alexa Echo.

Percentage of 5,000 questions device attempted to answer

Amazon Echo tried to answer more than three times less of questions that Google Home did. Surprisingly Amazon Echo had nearly as good a percentage score for those questions it was able to answer.

According to the study, from 3,400 questions Google Home was able to answer, 89.5 per cent were correct, and Amazon Echo got right about 87 per cent of just around 1,000 questions it could answer.

Percentage of answered questions were correct

However, the health information provider WebMD in its report announced that they have put burning health-related answers to Alexa Echo “library” recently. So now, Echo owners are able to hear physician-reviewed answers to questions about certain medical conditions, symptoms, side effects, drugs, tests and treatments. So, since then probably Alexa Echo would get better scoring in similar experiment.

Despite this, Stone Temple Consulting claims that in their experiment Google Home has performed much better results. But it is not clear if consumers were using these two devices by replicating the search experience or by asking only factual questions.

As well, probably everybody knows that they are more entertainment devices than the searching tools for answering factual questions, so Google Home and Amazon Echo are more oriented to help people do tasks such as ordering take-away food, making restaurant reservation, buying a bike or looking for a discount at your favourite clothes shop, etc. This brings another question if an experiment like this one can be a strong indicator of intelligent assistants’ quality.

Moreover, Amazon just announced a new partnership with “Grubhub” last Wednesday that will let its users order a meal by simply asking it to any device outfitted with assistant Alexa Echo.

If your account is linked to Amazon, you can command something like, “Alexa, open the Grubhub” or “Alexa, tell Grubhub that I need some food.” Alexa will then take a list of previous orders, from which users can choose what they want to eat today.

Alexa Echo already offers a similar delivery and take-away service through Amazon Restaurants, as well as select brands like Domino’s and Wing Stop. However, Grubhub has a much bigger network of more than 50,000 restaurants, so it can bring you much broader diversity to your plate.

“Ordering meals with only your voice is one of the more popular capabilities on Alexa [Echo],” explained Alexa director Rob Pulciani. “Customers love how convenient it is to simply ask Alexa [Echo] to place an order for delivery.”

It seems like the battle of digital assistants will not be over soon. Even the Google Home can find more answers to factual questions, Amazon Echo has a wider list of things that can entertain you. However, knowing these two digital giants, we can expect more and more innovations & expansions in very near future. So, relax, take a seat and enjoy all ‘cakes and ale’ that your new intelligent home devices give you.

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